Procedure Service Availability Hours

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The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year.

The following exceptions apply:

  • Planned maintenance windows or service interruptions (“scheduled downtimes”) are notified via e-mail in a timely manner i.e. 72 hours before the start of the outage;
  • Three scheduled downtimes per year are envisaged to ensure security updates;
  • Each scheduled downtime cannot exceed 4 working hours;
  • Downtime periods exceeding 6 hours need justification.