Procedure Service Availability Hours
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Revision as of 18:09, 27 March 2018 by Pasquale.pagano (Talk | contribs) (SERVICES HOURS AND EXCEPTIONS)
SERVICES HOURS AND EXCEPTIONS
The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year.
The following exceptions apply:
- Planned maintenance windows or service interruptions (“scheduled downtimes”) are notified via e-mail in a timely manner i.e. 72 hours before the start of the outage;
- Three scheduled downtimes per year are envisaged to ensure security updates;
- Each scheduled downtime cannot exceed 4 working hours;
- Downtime periods exceeding 6 hours need justification.
