View source for Procedure Service Availability Hours


== SERVICES HOURS AND EXCEPTIONS ==


The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year.

The following exceptions apply:
* Planned maintenance windows or service interruptions (“scheduled downtimes”) are notified via e-mail in a timely manner i.e. 72 hours before the start of the outage;
* Three scheduled downtimes per year are envisaged to ensure security updates;
* Each scheduled downtime cannot exceed 4 working hours;
* Downtime periods exceeding 6 hours need justification.