IMarine Data E-Infrastructure Deployment and Operation: Procedures

The management and operation of the data e-InfrastructureAn operational combination of digital technologies (hardware and software), resources (data and services), communications (protocols, access rights and networks), and the people and organizational structures needed to support research efforts and collaboration in the large. in based on a set of procedures:

• Deployment: the procedure to manage the installation and upgrade of the infrastructure resources
• Deployment: the procedure to manage the installation and upgrade of the QA resources
• Certification: the procedure to verify if all nodes of the infrastructure are certified
• Downtime Declaration: the procedure to declare a downtime at infrastructure, VOVirtual Organization;, VREVirtual Research Environment., or site level
• Accounting: the procedure to define the official infrastructure accounting tools
• Monitoring: the procedure to define the official infrastructure monitoring tools
• Incident Management: the procedure to manage the creation and resolution of production support tickets

The following Roles are also defined, in order to apply the procedures listed above:

• Site Manager: the responsible for the resources provided by each site of the infrastructure;
• Infrastructure Manager: the coordinator of the infrastructure;
• Support Team: the group of people responsible for the resolution of production support tickets.